WELCOME BACK WE ARE OPEN AGAIN

BOOK & STAY WITH CONFIDENCE

We are happy to announce that we are open again and ready to welcome guests. The safety and wellbeing of our guests and colleagues is our top priority and we have implemented new hygiene procedures above and beyond our standard protocols. We are enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness by:
Deep cleaning with hospital-grade disinfectants, and going forward, guests can expect to see evolved procedures in every area of the hotel, which may include:

visit scotland safety badge

Reception

Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized Keys & paperless check-out

Public Spaces & Facilities

Additional deep cleaning of high touch surfaces, social distancing measures.

Guest Room

Visible verification of sanitized items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items and new laundry protocols.

Food & Beverage

New standards and service approach to buffets, banquets, room service and catering

Supporting the Wellbeing of Guests and Colleagues

  • Enabling the personal wellbeing of guests and our staff is extremely important
  • Cleanliness information will be displayed on hotel web site
  • Social distancing operating procedures and signage
  • Guidance on the use of protective equipment as necessary by hotel colleagues
  • Updated colleague ongoing covid-19 training
  • Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout hotels

DEEP CLEAN AREA IN THE GUEST BEDROOMS & SUITES INCLUDE

  • SWITCHES & ELECTRONICS
  • Lights, Lamps, switches, and all electronics
  • HANDLES & KNOBS
  • Doors, Closets & Drawers
  • BATHROOMS & SURFACES
  • Toilet handles and seats. Splash walls, shower/tub controls
  • TELEPHONE, REMOTE CONTROLS & CLOCKS
  • Telephone handsets and electronic function buttons
  • BED & BEDDING
  • All bed linen, including duvet covers and sheets